Tkok1 FAQ — All Your Questions Answered

The most common causes of login issues are an incorrect password or mobile number. Start by using the password reset option. Clear your browser cache and try again. If the problem persists, contact our 24/7 support team.

• Make sure Caps Lock is off
• Make sure to use the correct country code (+880)
• If you forget your password, use the "Forgot Password?" link
• Update your browser or try a different one

Most information can be updated directly from your profile settings. However, to change your registered mobile number, you'll need to contact our support team. The change will be made after identity verification.

Mobile OTP verification is required during registration. For large withdrawals, additional identity verification may be requested. This is done strictly to keep your account secure.

After logging in, go to the Deposit page. Choose your preferred payment method, enter the amount, and follow the on-screen instructions to complete the payment. In most cases, deposits are credited within 5–15 minutes.

• Popular methods accepted, including Mobile Banking, Nagad, and Rocket
• Minimum deposit starting from BDT 300
• Keep your reference number when making a deposit
• Instant support is available for deposit issues

Deposits are usually credited within 5–15 minutes. If it takes longer than 30 minutes, please contact our support team with a screenshot of the payment and the transaction ID. Issues are resolved promptly.

The maximum deposit limit depends on your payment method and account type. VIP members can deposit at higher limits. Visit the Deposit page or contact support for more details.

Once your withdrawal request is approved, funds are typically transferred to your mobile banking account within 15–30 minutes. Bank transfers may take 1–2 business days.

• Mobile Banking & Nagad: 15–30 minutes
• Rocket: 30 minutes–1 hour
• Bank Transfer: 1–2 business days
• Requests made after midnight are processed the following morning

The minimum withdrawal amount is BDT 500. To withdraw bonus balance, the specified wagering requirements must be met. Main balance can be withdrawn at any time.

If a withdrawal is rejected, the amount will be returned to your balance. The reason for the rejection will be sent via SMS or notification. Common reasons include an incorrect account number or unmet wagering requirements. Contact our support team for a quick resolution.

When you register and make your first deposit on tkok1, a welcome bonus is credited to your account automatically — no code needed. Check the Promotions page for full bonus details and terms.

• Up to 100% bonus on your first deposit
• Bonus is credited automatically
• Withdrawal is available after meeting the specified wagering requirements
• Bonus validity: 7 days

Log in to tkok1 every day to earn a daily bonus. The more consecutive days you log in, the bigger the bonus. Missing a day resets your streak from the beginning. Bonuses are credited to your account automatically.

A wagering requirement means you must bet the bonus amount a set number of times before you can withdraw. For example, 20x means a BDT 100 bonus requires BDT 2,000 in total bets. Wagering terms vary by bonus.

Share your referral link or code with friends. When they register and make their first deposit, you'll receive a referral bonus credited directly to your balance.

tkok1 offers over 500 games, including slots, fish games, Sports Betting, Live Casino, and card games. New games are added regularly. Visit the game lobby to browse the full list.

• Slots: 300+ different slot games
• Fish Games: Multiple Multiplayer Fishing Games
• Sports: cricket, football, badminton, and 20+ more
• Live Casino: Play with Real Dealers

No, all games are playable directly from your browser. That said, our mobile app offers a better experience — faster loading, push notifications, and exclusive offers.

If you get disconnected, your game state is saved on the server. When you reconnect, you can resume exactly where you left off. Any active bets are kept safe as well.

In the tkok1 Sports section, you can bet on over 20 sports including cricket, football, badminton, tennis, and basketball. Live in-play betting is also available for real-time action. Visit the Sports page to learn more.

tkok1 uses industry-leading SSL encryption and security systems to keep your data fully protected. That said, never share your password with anyone and avoid clicking on suspicious links.

• 256-bit SSL encryption is in use
• Two-factor authentication (2FA) is available
• Login activity is monitored at all times
• You are notified immediately if any unusual activity is detected

Use a password of at least 8 characters, combining uppercase and lowercase letters, numbers, and special symbols. Avoid simple passwords like 123456 or your date of birth.

No, your personal information is never shared with third parties. Only the data required for payment processing is transmitted to the payment gateway. Please read our Privacy Policy for full details.

tkok1 VIP members enjoy exclusive benefits unavailable to regular members. Upgrading to VIP takes your gaming experience to the next level.

• Higher Deposit & Withdrawal Limits
• Exclusive VIP Bonuses & Cashback
• Dedicated Account Manager
• Faster Withdrawal Processing
• Special Birthday & Festival Bonuses

VIP points are earned based on your bet volume and deposit amount. Once you reach a set threshold, you are automatically promoted to the next tier. Visit the VIP page for full details.

VIP points have a set validity period. Staying regularly active keeps your points intact. Extended inactivity may cause your points to decrease. Visit the VIP page for full terms and conditions.